Versand

Shipping Policy

At luxculinary.com, we are committed to delivering your orders quickly, reliably, and free of charge. Below is an overview of our shipping policies to provide you with complete transparency.

Delivery Times

  • Europe: Orders are typically delivered within 7–15 business days.
  • United States: Estimated delivery time is 10–15 business days.

Note: Delivery times may vary due to customs clearance, weather conditions, or other unforeseen factors.

Order Processing

  • All orders are processed and shipped within 48 hours after confirmation.
  • You will receive a shipping confirmation email with a tracking number once your order is dispatched.

Shipping Destinations

  • We currently ship to Europe and the United States.
  • If delivery to your address is not possible, we will contact you to arrange an alternative solution.
  • Please ensure your address is entered in English to facilitate accurate handling by shipping companies.

Shipping Costs

  • Free Shipping: Shipping for all orders is completely free of charge.
  • You only pay for the product, and we cover all delivery costs.

Incorrect Address

We understand that mistakes happen. If you provide an incorrect delivery address:

  • Contact us immediately at info@luxculinary.com to update your address before the order is shipped.
  • If the order has already been shipped, we can assist with reshipping, but all costs for reshipping to the correct address will be borne by the customer.

Order Tracking

  • Once your order has been shipped, we will provide a tracking number for your convenience.
  • To track your order:
    1. Visit our Track Order page.
    2. Enter your tracking number.
    3. View the current status and location of your shipment.

If you have any questions regarding order tracking, please contact our support team at info@luxculinary.com.

Insurance

We recommend purchasing insurance to ensure additional protection for your order during transit.

  • Key Points:
    • Insurance terms are subject to the policies of the underwriter and are limited to the invoice value of the item.
    • Without insurance, luxculinary.com cannot be held liable for lost or damaged items during transit.

Packaging

  • All items are securely packed using export-grade materials to prevent damage during transit.

Need Assistance?

If you have any questions or concerns about shipping, feel free to reach out to our customer support team:

Thank you for choosing luxculinary.com! We are dedicated to providing you with a seamless and reliable shopping experience.