Privacy Policy

At luxculinary.com, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and secure your data, ensuring transparency and compliance with industry standards, including requirements from payment processing providers like PayPal and Stripe (planned for future integration).

1. Collection of Information

To provide seamless services and a personalized experience, we collect the following information when you use our website:

• Personal Information: Name, email address, phone number, billing, and shipping addresses.
• Payment Information: Credit/debit card details and transaction history (processed securely through PayPal).
• Technical Data: IP address, browser type, device information, and cookies.
• Preferences: Language settings, product preferences, and browsing behavior.

All data is collected with your consent and for legitimate purposes related to your use of our services.

2. Use of Information

We use your data to:

• Process and fulfill your orders.
• Facilitate secure payment transactions via PayPal.
• Communicate updates on orders, refunds, and account activities.
• Improve website functionality and enhance user experience.
• Provide personalized product recommendations and promotional offers (with your consent).
• Comply with legal and regulatory obligations.

3. Payment Processing

We currently use PayPal to handle payment processing. PayPal operates in compliance with industry standards for data security, ensuring your payment information is encrypted and processed securely. PayPal’s Privacy Policy governs their handling of your data and can be reviewed at PayPal Privacy Policy.

While we do not currently use Stripe, we plan to integrate it in the future to provide additional payment options. When this occurs, the policy will be updated accordingly.

4. Sharing of Information

Your personal data may be shared with third parties only in the following circumstances:

• Payment Processing: Sharing with PayPal to complete transactions.
• Logistics Providers: Sharing shipping information for order delivery.
• Legal Obligations: Disclosure required by law or to prevent fraud.

We do not sell, rent, or otherwise share your information for marketing purposes without your explicit consent.

5. Data Security

We implement robust technical and organizational measures to protect your data:

• Encryption of sensitive information using Secure Sockets Layer (SSL) technology.
• Regular security audits and compliance with industry standards.
• Restricted access to personal data, limited to authorized personnel only.

6. Cookies

We use cookies to improve your browsing experience and personalize content. Cookies help us:

• Save preferences like language settings and shopping cart details.
• Analyze website traffic and usage patterns.
• Provide targeted advertisements and measure campaign effectiveness.

We also use third-party services, such as Google Analytics, to analyze website traffic and user behavior. These services may use cookies to collect anonymized data, governed by their respective privacy policies. You can review Google Analytics' privacy practices at Google Privacy Policy.

You can manage or disable cookies through your browser settings, though this may limit certain website functionalities.

7. Your Rights

As a user, you have the following rights regarding your personal data:

• Access and Rectification: Request access to your data and correct inaccuracies.
• Data Deletion: Request deletion of your account and personal data (processed within 48 hours).
• Consent Management: Update your preferences for receiving promotional communications.
• Data Portability: Request a copy of your data in a commonly used format.

To exercise your rights, contact us at info@luxculinary.com.

8. Children’s Privacy

Our website is not intended for users under the age of 16 without parental consent. We do not knowingly collect personal data from children under 13. If such data is identified, it will be deleted promptly.

9. Operated by an Individual

This website, luxculinary.com, is owned and operated by a private individual in Poland. By using this website, you acknowledge that your data will be processed in accordance with this Privacy Policy and applicable Polish and EU laws.

10. Order Tracking

Our website includes an order tracking feature ("Track Order") that allows you to monitor the status and location of your shipments. To access this feature, you will need your order ID or tracking number provided at the time of purchase.

11. Support Requests

For technical issues, inquiries, or support requests, you can reach us at info@luxculinary.com. We strive to address all support-related questions within 24 to 48 hours.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date.

13. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact us:

• Email: info@luxculinary.com
• Address: Tamka 6/8, 00-349 Warszawa, Poland

We strive to respond to all inquiries and data requests within 24 to 48 hours.

By using our website and services, you consent to this Privacy Policy and the processing of your data as outlined above.