Refund Policy

At luxculinary.com, we are dedicated to providing top-quality products and excellent service. To ensure clarity, please review our refund and exchange policy carefully.

General Return and Exchange Policy

We accept returns and exchanges under the following conditions:

1. Unsatisfactory Quality:

   • If the item is of inadequate quality (e.g., defective or damaged due to production issues), all shipping fees and associated costs will be covered by us.

2. Satisfactory Quality:

   • If the item is of satisfactory quality but the customer still wishes to return or exchange it, all shipping fees and related costs must be covered by the customer.

Returns for Manufacturing Defects

• We accept returns only for items with manufacturing defects.
• Items that are used incorrectly or for purposes other than intended are not eligible for returns or exchanges.

For defective products:

1. Contact us via email at info@luxculinary.com with a detailed description of the issue.
2. Include photos or videos that clearly show the defect.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. The item must be in its original, unused condition.
2. Returns must be requested within 3 days of receiving the product.

Note: Items such as spare parts cannot be returned if they have been installed and found functional.

Refund and Exchange Process

1. Contact Us:

   • Email us at info@luxculinary.com with the following:
     • Order number.
     • Description of the issue.
     • Photos or videos of the item (if applicable).

2. Approval:

   • Our team will assess your request and provide approval if eligible.

3. Return Shipping:

   • Send the item to the address below. Include tracking details for faster processing.

4. Processing Refunds/Exchanges:

   • Once the item is received and inspected, we will issue a refund or ship the replacement product.

Refund Timeframes

Refund processing times vary depending on the payment method:

• Account Balance, PayPal, Credit Card: Immediate after approval.
• Bank Transfer: 3–7 business days (depending on your bank).

Damaged Items in Transit

If your product arrives damaged:

1. Accept the package and contact us within 7 days of receipt.
2. Provide the following details:
   • Photos of the front and back of the packaging.
   • Photos or videos of the damaged item.
   • Description of the damage.

We will assess the situation and provide further instructions.

Important Notes

• Always ensure to erase personal data from items before returning them.
• luxculinary.com is not responsible for any personal data left on returned products.
• Items not purchased directly from our website are not eligible for refunds or repairs.

Return Address

Please send all returns to:

• Address: Tamka 6/8
• City: Warszawa
• Zip Code: 00-349
• Country: Poland

Contact Us

For any questions or to initiate a return, email us at info@luxculinary.com. Our team is here to assist you.